AI Success Lab Pty Ltd (we, us, our) is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website www.aisuccesslab.com (Site), our programs, products and services, and through direct interactions with us.

By providing your personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with

this Privacy Policy.

If you do not provide personal information to us, you may not be able to access certain features of our Site, products or services.

1. What Personal Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect the following types of personal information:

→ Name

→ Email address

→ Phone number

→ Business name

→ Job title

→ Billing and payment information

→ Information you provide when registering for programs, webinars, courses or events

→ Information you provide through surveys, forms or downloadable resources

→ Information shared through community groups, program participation, or coaching activities

→ Any other information you voluntarily provide to us

We may also collect non-identifying information such as:

→ Browser type

→ Device type

→ IP address

→ Pages visited and interactions on our Site

→ Referring website and session duration

2. How We Collect Personal Information

We may collect personal information when you:

→ Visit our Site

→ Complete a form, survey, enquiry or download

→ Subscribe to our mailing list

→ Register for a webinar, event, course or program

→ Purchase products or services

→ Join our community programs

→ Participate in coaching, consulting or training sessions

→ Communicate with us via email, phone, social media, Zoom or Google Meet

We may also collect personal information from third-party service providers (such as payment processors and marketing tools) where authorised by you.

3. Why We Collect and Use Personal Information

We collect and use your personal information for purposes including:

→ Providing our products and services to you

→ Processing payments and managing subscriptions

→ Managing program participation and community access

→ Delivering digital content, training and consulting services

→ Communicating with you

→ Responding to enquiries and customer service requests

→ Improving our products, services and customer experience

→ Maintaining internal records and business operations

→ Sending marketing communications (where permitted)

→ Conducting promotional campaigns and advertising

→ Complying with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Marketing Communications and Opt-Out

We may send you marketing communications about our programs, products and services where you have opted in, or where permitted under applicable law.

You can unsubscribe at any time by:

clicking the unsubscribe link in our emails, or

emailing us directly at [email protected]

5. Payments and Financial Information

We use Stripe as our payment processing provider.

We do not store your full credit card details. Payment information is handled securely by Stripe in accordance with their security and compliance requirements.

6. AI Tools and Data Processing

AI Success Lab provides training and consulting services in artificial intelligence, and we may use AI-enabled tools to support service delivery, content development, productivity, analysis, and customer support.

Where AI tools are used in our business:

→ we aim to use business-grade or enterprise-licensed platforms wherever possible

→ we take reasonable steps to ensure that your personal information is protected

→ we do not knowingly input sensitive personal information into AI systems unless appropriate safeguards are in place

→ we use internal governance practices to minimise risk and protect client confidentiality

We remain responsible for the protection of your personal information in accordance with Australian privacy law, regardless of any tools used to process data.

7. Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes of delivering our services and operating our business.

These third parties may include:

→ technology and hosting providers

→ customer relationship management platforms

→ community platform providers

→ email marketing and automation platforms

→ advertising and analytics providers (including Meta/Facebook and Google, where applicable)

→ payment processors such as Stripe

→ webinar and meeting platforms such as Zoom and Google Meet

→ professional advisers such as accountants, lawyers and consultants

→ government agencies or regulators where required by law

We take reasonable steps to ensure that third parties who receive personal information handle it securely and in accordance with privacy obligations.

8. Overseas Disclosure of Personal Information

Some of the third-party service providers we use (such as Stripe, Zoom, Google, Meta and website analytics tools) may store or process personal information on servers located outside Australia.

Where your personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place, but you acknowledge that we may not always be able to control the privacy practices of overseas recipients.

9. Storage and Security

We take reasonable steps to protect your personal information from:

→ misuse

→ interference

→ loss

→ unauthorised access

→ unauthorised modification

→ unauthorised disclosure

Our Site and customer data systems are hosted using secure third-party providers, including Go High Level.

While we take reasonable security measures, no method of transmission over the internet is completely secure. You provide personal information at your own risk.

10. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to:

→ improve user experience

→ analyse website traffic and performance

→ support marketing and advertising campaigns

→ deliver targeted ads and remarketing

Cookies may collect non-identifying information such as:

→ your browser type

→ your device type

→ pages visited

→ time spent on the Site

→ referral sources

You may disable cookies through your browser settings. However, doing so may affect the functionality of the Site.

11. Access to and Correction of Personal Information

You may request access to the personal information we hold about you, subject to the Privacy Act 1988.

If you believe any information we hold about you is inaccurate, incomplete, irrelevant or out of date, please contact us and we will take reasonable steps to correct it.

We may charge a reasonable administrative fee for providing access where permitted by law.

12. Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Community Groups, Forums and Public Contributions

If you participate in our public Facebook group, community forums, or other interactive areas, you are responsible for any personal information you choose to share publicly.

Information posted in public areas may be viewed, collected and used by others, and may result in unsolicited contact from third parties.

Please take care when sharing personal information in community spaces.

14. Media Release

By participating in our programs, products and services, including online communities and live training sessions, you consent to photographs, video recordings and/or audio recordings that may contain your image, voice or likeness.

We may use these recordings in our current or future programs, products, services and marketing materials, without compensation to you, unless otherwise agreed in writing.

15. Links to External Sites

Our Site may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of third-party websites.

You should review the privacy policy of any external site before providing your personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our Site.

Your continued use of our Site and services indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact:

AI Success Lab Pty Ltd
ABN 99 136 782 539

Email: [email protected]
Mail: PO Box 188, Samford, QLD, Australia 4520

Last updated: 17 February 2026